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These terms set out how taya win operates for you in supported regions of the Philippines, covering account access, transaction records, content use and your rights under this policy. Availability depends on local law and eligible regions — review these terms before you open or use your account.
Your use of taya win is subject to these terms wherever access is permitted under local law. We do not represent that this platform is lawful or available in every jurisdiction — you are responsible for confirming that your use is allowed under the laws that apply to you in the Philippines or any other region where you access the platform. When you create an account, you agree that the information you provide is accurate and that you meet the eligibility conditions shown on the account registration page. We may restrict or close accounts where those conditions are not met, where required by law, or where we identify activity that conflicts with these terms. Transactions processed through your account — including those initiated via Maya or GrabPay — are recorded in your account history and are subject to the transaction terms shown at the point of initiation. We retain those records in line with our data retention practices, which are described in the trust section below. Content available on the platform, including game titles from studios such as Pragmatic Play and Microgaming, is provided under the terms of the respective content agreements. Your access to that content does not transfer any intellectual property rights to you. Questions about specific transaction records or account status can be raised through the support contact paths listed on this page.
Understanding what falls within and outside these terms helps you know where to direct questions and what protections apply to your account activity.
Login, registration, identity verification and account closure are all governed by these terms. Steps shown on the account page at login are the authoritative reference for access conditions — these terms do not override what is shown there but provide the broader framework.
Deposits and withdrawals processed through your account wallet — whether initiated via Maya, GrabPay or other supported methods — fall under this policy. The specific limits and verification instructions shown during each transaction step are part of these terms by reference.
Game content, promotional material and editorial copy published on this platform are owned or us. Your right is to access and use that content in line with these terms; you may not reproduce or redistribute it without our written permission
External services — including payment processors, game content studios and device operating systems — operate under their own terms. We are not responsible for third-party practices, and this policy does not extend to any service accessed via a link or integration not hosted directly by us.
You have clear routes to act on your rights without needing to contact support for every step. Transaction records are visible in your account history after login — you can review any deposit or withdrawal entry there without raising a request. If account details such as your registered email or contact number are incorrect, the account settings section shows the fields you can update directly. Where a correction requires identity re-verification, the instructions for that process are shown inline when you attempt the change. For questions that go beyond what the account dashboard covers — such as a formal request to understand what data we hold, or a query about how a policy decision was applied to your account — our support contact is the right route. We respond to policy questions raised through the contact paths listed in the support section of this page. Raising a question does not affect your account standing.
Your full transaction history is accessible from the account dashboard after login. Each entry shows the amount, method and status — useful if you need to cross-reference a Maya or GrabPay transaction against your e-wallet statement.
Account settings allow you to update contact and profile information directly. Fields that affect identity verification will prompt you to complete the verification step shown on screen before the change is saved.
Policy questions — including requests to understand data we hold about your account — can be submitted through the support contact paths on this page. We treat these as formal account queries and respond in the order they are received.
If you need help navigating a policy outcome — an account restriction, a transaction dispute or a content access issue — the support team is the correct point of contact. Open the support section from your account menu to start the process.
Policy questions, data requests and account disputes are handled through the contact paths below. Select the channel that matches your query type for the most direct response.
The live chat widget in your account menu connects you to the support team for account and policy questions. Identify your query as a policy matter at the start so it is routed correctly.
For formal data requests or written policy queries, use the email address shown on the contact page after login. Email is the recommended channel when you need a written record of the exchange.
The help centre accessible from your account dashboard covers common policy questions with step-by-step paths. Check there first — many account access and transaction questions are answered without needing to contact the team directly.
We collect account and transaction data to operate the platform, verify identity as required and maintain records in line with applicable law. Data is not sold to third parties and is shared with processors only where necessary to complete a transaction or comply with a legal obligation.
We use cookies to maintain session state, detect irregular activity and improve navigation. Cookie preferences can be reviewed in the settings panel shown on your first visit and adjusted at any time through the cookie notice link in the site footer.
Account access is protected by credentials you set at registration. We do not store payment credentials for Maya or GrabPay beyond what is needed to process a transaction. If you suspect unauthorised access, change your password via account settings immediately and contact support.
We retain account and transaction records for the period required by applicable law and our internal compliance obligations. Once that retention period ends, data is deleted or anonymised. You can request details of the retention period that applies to your account through the email contact shown on the contact page.
When these terms are updated, the revised version is published at this URL with a note of the effective date. Continued use of your account after that date constitutes acceptance of the revised terms. Material changes will be communicated through the notification channel shown in your account settings.
The questions below address what members in the Philippines most often ask about their rights, data handling and how policy decisions work in practice.
Access and these terms apply where local law in your region permits. You are responsible for confirming that your use is lawful in your location. We do not make availability representations for every jurisdiction — the account registration page shows the eligibility conditions that apply.
Your transaction and session records are visible in the account dashboard after login. For a formal request covering all data we hold, send an email to the address shown on the contact page. We respond to data requests in the order received and will confirm what records are associated with your account.
Yes. Account settings show the fields you can update directly. Changes that affect identity verification — such as your registered name or national ID detail — will prompt an inline verification step before the update is saved. Contact support if the correction path is not available in your settings.
Transaction records are retained for the period required under applicable law even after account closure. You can request a copy of your transaction history before closing your account by contacting support via live chat or email. The retention period that applies to your records can be confirmed on request.
We do not store your Maya or GrabPay credentials beyond what is required to complete a specific transaction. Payment processing is handled by the respective payment processor under their own terms. Your account history shows transaction records but does not expose underlying payment credentials.
Updated terms are published at this page with the effective date noted at the top. For material changes, we send a notification to the contact channel shown in your account settings — check that your notification preferences are enabled so you receive these alerts. Continued use after the effective date constitutes acceptance.