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This policy explains what account data taya win collects when you access our platform in eligible regions, how that data is used, and what choices you have over it. We handle your information with care — from the moment you register through every session, wallet transaction and support request.
taya win collects the information needed to operate your account — your registration details, device identifiers, session activity and payment records. When you fund your account through Maya or GrabPay, the transaction metadata associated with that payment is logged to your account history and is visible in your wallet section after login. We do not sell your personal data to third parties for marketing. We share data only where required to process your account, verify eligibility under local law, or respond to a lawful request. Cookies and similar tools help us keep your session active and understand how pages are used; you can manage cookie preferences through your browser settings at any time. Data you provide at registration is retained for as long as your account remains active and for any period required by applicable regulations in eligible regions. Where we rely on third-party service providers — such as payment processors handling Maya or GrabPay flows — those parties operate under their own privacy terms and we do not control their practices beyond our contractual obligations. This policy applies to access in regions where local law permits our platform to operate.
Payment records from Maya deposits are stored against your account and accessible in your transaction history.
GrabPay payment metadata is logged at the point of transaction and retained in line with our data schedule.
Login times, device type and session duration are recorded to support account security and verify activity.
Browser-level cookie settings let you limit non-essential tracking; functional cookies required for login cannot be disabled.
Not every interaction on the platform falls under the same data handling rules. The table below outlines what is inside this policy, what sits with third-party providers, and where the boundary sits for your account activity on taya win.
Login credentials, session tokens and device records are held directly by taya win and governed fully by this policy. You can review these details in your account dashboard after login.
Deposits and withdrawals processed through Maya or GrabPay involve data handled partly by those payment providers. Their own privacy terms apply to the transaction leg outside our platform.
Pages visited, games opened and session preferences within the platform are logged under this policy to support account security and service improvement.
Links to external pages, payment processors and identity-verification services operate under their own policies. We do not control data handling once it leaves our platform boundary.
Your account is the starting point for most data-related requests. After logging in, the account settings section shows the personal details we hold on file — your registered name, contact address and linked e-wallet identifiers. If any detail is out of date or incorrect, you can submit a correction request directly through the support channel; the support team will confirm once the update has been applied. For a copy of the data we hold on your account, raise the request through the email contact shown in the support section of this page and include your registered account identifier so we can match the request. If you want to know how long we keep specific categories of data, or if you want to ask about account closure and what that means for your records, our support team can walk through the relevant steps. Availability of these actions depends on local law and eligible regions.
Log in and open account settings to see the details we hold. Transaction history, including Maya and GrabPay records, is shown there by date.
If your registered contact details need updating, submit a correction through support with your account identifier and the specific field to change.
Email the privacy contact address with your account ID to request a copy of the personal data we hold on file for your account.
For questions about how long specific data categories are kept, or what happens to your records if you close your account, contact support directly.
Privacy questions and data requests should come through the channels below. Include your registered account identifier in every message so the team can locate your record without delay. Response times depend on the volume of requests in queue; the current queue status is not displayed publicly.
Send privacy and data requests to the support email address shown in your account settings. Use your registered account ID as the subject line.
For general account questions including data access queries, the live chat widget is available from within your logged-in account area.
Some data actions — such as reviewing your registered details or transaction history — are available directly in account settings without contacting support.
Account security and data care are built into how the platform operates, not treated as add-ons. From the point you register through every login and wallet action, the controls below reflect how we approach data handling in practice.
Data moving between your device and our platform is encrypted. This applies to login events, session activity and payment flows through Maya or GrabPay.
Session cookies keep your login active during use. Preference and analytics cookies can be adjusted through your browser. We do not use cookies to serve advertising from third-party ad networks.
Account data is kept while your account is active and for any period required under applicable local regulations. Closed accounts are handled in line with the retention terms communicated at the time of closure.
When this policy changes in a material way, we post notice in the account area before the change takes effect. The current version is always accessible from the footer of the platform.
Common questions about how we handle account data, what rights you have and how to exercise them are answered below. For anything not covered here, use the support contact routes listed on this page.
At registration we collect your name, contact details and any information needed to verify eligibility under local law. Device identifiers and session data are collected automatically once you log in. You can see a summary of registered details in your account settings.
When you use Maya or GrabPay to fund your account, the data needed to process that transaction is shared with the relevant payment provider. That provider handles it under their own privacy terms. taya win does not share your data with payment processors for any purpose beyond completing the transaction.
Email the privacy contact address with your registered account identifier. We will respond with a summary of the personal data categories we hold on your account. The current contact address is shown in your account settings under support.
Yes. Log in, open account settings and check which fields can be updated directly. For fields that require staff action — such as your registered name or linked e-wallet identifier — submit a correction request through live chat or email with supporting details.
Retention periods depend on the data category and applicable local regulations in eligible regions. General account and transaction records are retained for the period required by those regulations. You can ask for the specific retention schedule for your data category through the privacy email contact.
Session cookies expire when you log out or close the browser session. Preference cookies may persist until you clear them through browser settings. Analytics cookies follow the period set in your browser or cookie preferences. Non-essential cookies can be cleared at any time without affecting account access.